FAQ

DTS Designs FAQ

  • How to Shop?

    Browse the categories to find what you are looking for. Once you have found an item you wish to purchase select the relevant size and click ADD TO SHOPPING CART. This will be added to your shopping cart and you can then proceed to checkout or continue shopping for more items. When you are ready to make your purchase click SHOPPING CART to review the details. Click on PROCEED TO PAYMENT when you are ready to enter your payment details and complete your order.

  • Why Is My Order On Hold?

    All orders are subject to fraud checks. If there is a chance your order will be delayed as a result of this we will contact you via the email provided on your order. When placing an order online please ensure your billing name and address matches exactly as it appears on your card statement. Please also ensure that your contact details are filled in accurately so we can contact you if necessary. Additional ID may be requested to confirm your order. Failure to provide this may result in your order being cancelled.

  • What Payment Methods Do You Accept?

    We currently only use PayPal which accepts all major credit cards.

  • Can I Cancel My Order?

    If you’ve changed your mind, please call or message customer services as soon as possible – we are unable to cancel orders that have already been processed.

  • Can I Change My Order Once It Has Been Placed?

    We are unable to alter orders that have already been made. This includes altering or adding items or changing the delivery method.

  • Why Has My Order Been Cancelled?

    Your order may have been refunded if the item(s) you ordered were out of stock. We will always contact you via email if this is the case.

  • Can I Order From Overseas?

    Yes, we ship to many locations worldwide. Cost and delivery time will depend on location. Please visit the Shipping Policy section for more information.

  • The Item I Want Isn't Available Online. Will It Be Restocked?

    We do restock certain styles depending on demand.

  • When Will My Order Be Processed?

    We aim to process all orders received within 2 to 3 working days . All orders are subject to fraud checks. If there is a chance your order will be delayed as a result of this, we will contact you via email. Additional ID may be requested to confirm your order. Failure to provide this may result in your order being cancelled.

  • What Do I Do If My Card Is Declined?

    The first thing you should do is contact your bank or card issuer. The number to contact is usually located on the back of your credit/debit card. If the bank says there are no problems on their end, you should contact us.

  • My question isn’t listed here. How can I contact you?

    DTS Designs loves to connect with its customers and is happy to answer whatever questions you may have. We hope to address most of them on our FAQ page, but if we missed any please feel free to send us a message through our Contact page.

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